Your order will be shipped from AMAZON USA. After we received your payment you will be contacted through email to confirm your order. Within 2 days your order will be shipped. Through email you will receive a track and trace number to trace your delivery.
All orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range.
In order to resolve cases involving product damage due to a manufacturing error, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 14 days of the ship date or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may email firstname.lastname@example.org with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Tazama African Tarot does not cover the shipping cost of a returned item. Returns must be received within 30 days.
To return product, please email us at email@example.com beforehand for further instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged due to manufacturer error (courier damage during shipment is not applicable). If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We don’t guarantee that we will receive your returned item.